ALPHA Help Center

Wildix Collaboration 7 - Contacts & Phonebook

Published March 23rd, 2026 by Juliano Santos

Purpose This guide explains how to find contacts using the Wildix Collaboration 7 phonebook and how to create and manage your personal contacts. Scope Applies to all employees using Wildix Collaboration 7. The phonebook contains two directories: Shared (maintained by IT, company-wide) and Personal (your private contacts, visible only to you). Both a

Wildix Collaboration 7 - Managing Settings

Published March 23rd, 2026 by Juliano Santos

Purpose This guide covers personal settings in Wildix Collaboration 7: uploading a profile photo, setting your availability status, configuring call forwarding and ring options, and selecting your audio and video devices. Scope Applies to all employees using Wildix Collaboration 7 on a computer (browser or desktop app). To access Settings, click you

Wildix Collaboration 7 - Managing Calls

Published March 23rd, 2026 by Juliano Santos

Purpose This guide explains how to make calls, place callers on hold, transfer calls (blind and attended), start a conference, and mute your microphone in Wildix Collaboration 7. Scope Applies to all employees using Wildix Collaboration 7. These procedures apply to the web browser and Windows desktop app. Desk phone operation follows standard handse

Basic Troubleshooting Before Calling ALPHA IT

Published September 17th, 2024 by Juliano Santos

PURPOSE To guide customers through basic troubleshooting steps that can be performed prior to contacting IT Support, ensuring minor issues are resolved quickly, thereby reducing downtime. SCOPE This SOP applies to all customers using computer systems who experience technical issues. PROCEDURE Step 1: Restart Your Computer Save all open work

Steps to Follow in Case of a Suspected Breach

Published October 23rd, 2024 by Juliano Santos

PURPOSE Establish a clear and effective response procedure in the event of a suspected or confirmed breach. This ensures the protection of sensitive information, and minimizes the impact of the breach. SCOPE This article applies to all employees, contractors, and third-party service providers who have access to the organization's systems, networ

Wildix Collaboration 7 - Voicemail

Published March 23rd, 2026 by Juliano Santos

Purpose This guide explains how to access and listen to voicemail messages, delete messages, and set a custom voicemail greeting in Wildix Collaboration 7. Scope Applies to all employees using Wildix Collaboration 7. Voicemail is accessible from the web browser, Windows desktop app, mobile app, and desk phone. Procedure Access and Listen to Voicemai

Wildix Collaboration 7 - Install Windows Desktop App

Published March 23rd, 2026 by Juliano Santos

Purpose This guide explains how to install Wildix Collaboration 7 on a Windows computer. For macOS devices, use browser version. Scope Applies to all employees who use Wildix Collaboration 7. ALPHA pre-configures desk phones before deployment, so no login is required on those devices. All other access methods require a one-time sign-in with your com

Wildix Collaboration 7 - Login

Published March 23rd, 2026 by Juliano Santos

Purpose This guide explains how to log in to Wildix Collaboration 7 across all supported access methods: desk phone, web browser, Windows desktop app, and mobile app (iOS and Android). Scope Applies to all employees who use Wildix Collaboration 7. Your IT team pre-configures desk phones before deployment, so no login is required on those devices. Al

SLA - Onsite Required IT Interventions

Published February 11th, 2025 by Juliano Santos

Purpose The purpose of this document is to establish a clear framework for identifying situations that require onsite IT support, ensuring that interventions are timely, appropriate, and efficient. By defining these conditions, the document aims to: Enhance IT productivity and user satisfaction by providing tailored solutions that address the unique